From request to payment, on one platform.
E-referrals in. Requests read by AI. Patients arriving prepared with a QR code. Every claim right the first time.
- 70%+
- less manual admin
- 24h → 30s
- form turnaround
- 70+
- collection centres
At St Vincent's Pathology
Works with
- Request read7 of 7 fields · patient matched
- Patient messagedQR request page sent
- Claim readyReferral checked · 5 items · AUD$73.05
Your pathology request
Hi Stella
Valid · from Dr Patel
NP-4F7A-92C1
Show this at any collection centre
- Tests
- 5 · FBC, UEC, LFT, lipids, HbA1c
- Fasting
- 10–12 hours
- Requested by
- Dr Priya Patel
One workflow, from request to payment.
Every step runs on the same record, so nothing is typed twice, nothing is lost between systems and nothing is billed wrong.
- 01
Request arrives
By HealthLink, Medical Objects, e-fax, email or paper.
Instead of
Fax tray and paper pile
E-referrals - 02
Read and matched
AI reads the form and finds the patient.
Instead of
Re-typing every form
Agentic OCR - 03
Patient prepared
A text, and a request page with a QR code.
Instead of
Calls about fasting and where to go
Patient page - 04
Collected
Scan the code. Tests, tubes and labels are ready.
Instead of
Hunting for the paper form
Collection - 05
Billed
Fee-schedule items, a billing rule and the invoice.
Instead of
Items keyed in by hand
Billing - 06
Claimed
Checked before lodging, tracked until paid.
Instead of
Rejections found weeks later
Billing - 07
Results returned
Back to the requesting doctor, delivery tracked.
Instead of
Chasing by phone
Closed loop
Every request, from every channel — in one place.
Requests arrive by HealthLink, Medical Objects, e-fax, email or paper. MedOS files each one to the right patient and puts it in front of the right person.
As soon as a request lands
- Filed to the patient record, original attached
- Matched to the patient, or flagged to match
- Recognised as a request, result or letter
- Urgent wording flagged for review
- Duplicates caught before they are filed twice
- Assigned and tracked until it is actioned
Validity, tracked
Twelve months from a GP, three from a specialist — or the expiry written on the form.
Visits used, counted
Each collection is linked to the request it was billed under, so entitlements are never guessed.
Expiry, flagged
An automation can raise requests that expire within 30 days.
Paper in. Clean data out.
Scanned requests, stickers and handwriting are read by AI, checked against the patient record and sent to the right workflow. Your team steps in only when something is unclear.
Read in a few seconds
7 of 7 fields- 1PatientStella TanakaMatched
- 2Born06 Jul 1961
- 3Medicare4948 15754 1
- 4TestsFBC, UEC, LFT, lipids, HbA1c
- 5Fasting10–12 hours
- 6Requested byDr Priya PatelCheck
- 7Copy toDr Hannah Okafor
- 01Reads what people sendScans, photos, stickers and handwriting, not just clean PDFs.
- 02Understands and routesClassifies the document, finds the patient and starts the right workflow.
- 03Asks only when unsureAnything uncertain goes to a person, with the original one click away.
- 01ReadThe page is scanned or photographed
- 02UnderstandFields and document type found
- 03MatchPatient found or created
- 04RouteThe right workflow starts
- 05ConfirmA person checks the doubts
The request goes home in the patient's pocket.
Once a request is filed, the patient gets a text with a link to their own request page: a QR code any collection centre can scan, where to go and how to prepare.
- 01Instructions that always arriveFasting, medicines and directions reach the patient before the visit.
- 02One QR code, any centreThe request travels on the phone, not on paper that gets lost.
- 03Fewer calls to the deskHours, address and preparation are already on the page.
Northside Pathology
Text message
Tue 13 Oct, 9:41 am
Mon 19 Oct, 6:00 pm
Scan once. Everything is on screen.
At the collection centre the QR code opens the whole request: who the patient is, what was ordered, which tubes to fill and whether the referral is still valid.
- 01No re-typing at the deskPatient, tests and referrer come straight from the request.
- 02Right tubes, first timeEach test shows its specimen and container type.
- 03Checked before collectionReferral validity and fasting are in front of the collector.
- 04Collected or to followEvery test is ticked off, so partial collections are never lost.
Northside Collection Centre
Request scannedDate of birth06 Jul 1961
Medicare4948 15754 1
Requested byDr Priya PatelChatswood Family Practice
Copy results toDr Hannah Okafor
5 tests to collect
Referral validFasting 10–12 h- FBCFull blood countEDTA
- UECUrea, electrolytes, creatinineSST
- LFTLiver function testsSST
- HBA1CHbA1cEDTA
- LIPIDSFasting lipid profileFastingSST
And on the patient record, every test ticked off as it is collected
Hours back in every working day.
Less typing, fewer phone calls and nothing to chase. The time goes back to patients and to the work only your team can do.
- 01No re-keyingDetails are read from the request once and reused everywhere.
- 02Messages that send themselvesConfirmations, reminders and preparation run on automations.
- 03One record per patientRequests, results, invoices and claims in one place.
- 04Fewer phone callsPatients have the answers on their own phone.
- 05Forms in secondsPatients complete forms online, ready to use.
- 06Live visibilityWhat is waiting, stuck or unpaid, at a glance.
Billed correctly, before it leaves the building.
The tests on the request become fee-schedule items with the right fee and benefit. Apply a billing rule, see who pays what and raise the invoice on one screen.
The request's five tests, billed: schedule fee, benefit and gap for every item
Items, fees and benefits
Schedule fee, benefit and any gap worked out for every item.
Billing rules
Bulk billing or no gap applied to the whole request in one click.
Every type of cover
Medicare, private, DVA, WorkCover, self funded and more.
Who pays what
Patient and insurer shares split, then invoiced.
Claims you can see, chase and close.
A claim missing a referral detail is stopped before it is lodged, not rejected a week later. Everything lodged is tracked until it is paid.
Stopped before lodging
Unable to claim
• The referring doctor is missing.
A missing referral date, referring doctor or provider number is caught at the source.
Ready once the referral is linked
Failed and rejected
with the reason, ready to fix and resend
Stuck
claims sitting too long are surfaced
Underpaid
payments that do not match the claim
Paid
reconciled against what was lodged
See the whole picture, live.
Every test shows whether it has been invoiced, sent, paid or is overdue, and the numbers roll up as the work is done.
- 01Billing state on every testNot invoiced, draft, unpaid, overdue or paid, on the list itself.
- 02Who has paid, who owesPatient and insurer shares tracked on every invoice.
- 03Payment at the counterScan to pay from the patient's phone, by card, or send a payment link.
- 04Finance dashboardsRevenue by month, doctor and service in MedOSight.
The test list in billing mode: what is unbilled, unpaid and overdue
Not invoiced
41
~AUD$2.9k estimated
Draft
6
AUD$410 not issued
Unpaid
AUD$4.8k
23 procedures
Overdue
AUD$1.2k
6 procedures
Paid
212
settled
On each procedure: the invoice, a draft until it is sent, and who pays what
Insurer and patient shares are split for every invoice, so you can see at a glance who owes what and chase the right party.
Proven in a network of 70+ collection centres.
St Vincent's Pathology runs MedOS as a connective layer across its sites, without replacing the systems it already relied on.
- Real-time visibility into billing and workforce KPIs
- Improved data accuracy
- Better collection traceability
- Legacy systems enhanced without full replacement
Requests come in by
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